Car rental giant Sixt hit by cyberattack, customer service delayed

Car rental company Sixt confirmed on May 1, 2022 that it had detected “IT irregularities” on April 29, and had been subject to a cyberattack. A statement made by the company said: “Response measures were implemented immediately in accordance with pre-planned security protocols. Subsequently, it has been confirmed that Sixt SE was subject to a cyber-attack, which Sixt was able to contain at an early stage.” The statement further said: “As a standard precautionary measure, access to IT systems was immediately restricted and the pre-planned recovery processes were initiated. Many central Sixt systems, in particular the website and apps were kept up and running.”

Customers who called the company heard a recorded message telling them, “Due to a technical problem, we are currently unavailable and can only process e-mail inquiries with a delay.”

The type of attack has not been made public, and it is unclear if it was a ransomware attack. The company also declined to say whether customer or employee data was accessed during the cyberattack.

Sixt employs 7,000 people and operates about 2,000 locations across 110 countries.

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